Visits

When our IT specialist visits your school, you will receive a comprehensible service that ensures we handle any issues that can occur with your IT systems.

• Simple fault finding and rectification
• Station re-builds from CD
• Moving and connecting PCs (not installation of new equipment)
• Moving and connecting printers
• Completing hardware / software inventory
• Testing and periodic maintenance of printers and fitting ink cartridges / toner cartridges
• Enabling printer sharing
• Installing new software on individual PCs
• Distribution of pre-built software packages on network stations
• Installing scanners and digital cameras
• Configuring PCs for Internet access
• Updating / upgrading anti-virus software
• Desktop customisation
• Unpacking and placement of new PCs and other equipment
• Liaising with Council Service Desk for additional support (where an appropriate contract exists)
• Minor PC component upgrading (school to purchase components)
• User Management – permissions and user editing / creation / deletion
• ICT Health and Safety awareness
• Advice of system security and data protection
• System health checks to help prevent failure or problems
• Testing backup system and test restore / checking backup logs

We welcome the opportunity to discuss how the Technician Support Service could benefit your school.