Dynamics CRM is a Customer Relationship Management system from Microsoft. First released over ten years ago it has seen its popularity grow to become one of the market leading CRM systems of choice.
Microsoft CRM 1.0
The first version was Microsoft CRM 1.0, which was launched back in 2003. This was updated to version 1.2 less than a year later in December 2003. Both versions 1.0 and 1.2 were not very successful and failed to make it on the radars of most businesses.
Microsoft CRM 3.0
Strangely enough Microsoft decided to skip version 2.0 and released Microsoft Dynamics 3.0 in December 2005 as part of the Dynamics family. This version was a lot more successful then its predecessors, which many believe was down to improvements in how it could be customised as well as its ability to integrate it with Outlook 2007.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 was released in December 2007 and was seen as a vast improvement in both functionality and usability. By 2009 Microsoft Dynamics CRM 4.0 had surpassed 1 million users. This version came with a significantly improved security model, mail merge, data import and reporting features.
Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 was fully released in February 2011 after a beta and release to candidate version. Version 4 had proven to be popular amongst organisations of all sizes and Microsoft wanted to build on this popularity by improving existing functionality. They also add many new features including dashboards, multiple forms and filtered lookups.
Microsoft Dynamics CRM 2011 was released offering a Cloud solution, which was hosted directly with Microsoft (at an extremely completive price) and as an on-premises installation. The upgrade from CRM 4 to CRM 2011 was surprisingly simple and for many of our customers no additional development was required.
Dynamics CRM 2013
Dynamics CRM 2013 was released to online users in October 2013. This version is built very much on the 2011 version. However the is an extremely different navigation setup. Gone are the days of records opening in their own windows or tabs. CRM 2013 navigation is similar to that of most websites in the way that every link you click will cause the window you are in to load the new data. This has received mixed reviews as some users love the clean view you now have without multiple windows opening and some miss the ability to have different windows open so that data could be compared side by side.
One of the main and most over due features that was released with Dynamics CRM 2013 was the major upgrade to the mobile version of Dynamics CRM. For the first time Microsoft released a mobile app for phones and tablets. Microsoft CRM 2013 was a free update to all online users. This shows how much Microsoft is pushing the cloud solution so they are keeping the heat on their competitors.